Privacy Policy

Introduction

Galaxy Rift Velarix Hotel ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, and identification documents
• Payment Information: Credit card details, billing address, and payment preferences
• Reservation Information: Check-in/check-out dates, room preferences, special requests, and guest history
• Website Usage Data: IP address, browser type, pages visited, and interaction with our website
• Communication Records: Correspondence, feedback, and customer service interactions
• Preference Data: Dietary restrictions, accessibility needs, and service preferences

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and managing your stay
• Providing personalized services and experiences
• Communicating about your reservation, services, and special offers
• Processing payments and managing billing
• Ensuring security and safety of our guests and property
• Complying with legal and regulatory requirements
• Improving our services and customer experience
• Marketing communications (with your consent)

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party companies that help us operate our business (payment processors, housekeeping, maintenance)
• Legal Requirements: When required by law, court order, or government regulations
• Business Partners: With your consent, for joint marketing initiatives or special offers
• Emergency Situations: To protect the safety and security of our guests and staff
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and employee training on data protection
• Secure payment processing systems
• Regular backup and recovery procedures

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Reservation and billing information may be retained for up to 7 years for accounting and legal purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a structured format
• Objection: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw consent for marketing communications

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

International Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information